Where to Buy Samsung RF261BEAESP 25.5 Cu. Ft. Stainless Steel French Door Refrigerator - Energy Star

Description

Store more than ever with 26 cu ft of space

Features

• Spill Proof Glass Shelves
• Humidity Controlled Crispers
• Power Freeze/Cool
• Ice Maker
• Internal Water Filter

Customer Reviews

Poor qualiity
JK

I ordered a set of stainless steel Samsung appliances from Home Depot. What a mistake! Two of the four appliances do not work. The freezer door on the refrigerator broke after two weeks. I woke up Sunday morning to find water all over my kitchen floor and the food in my freezer unthawed. The dishwasher doesn't clean the dishes. My 13 year old Kenmore cleaned ten times better. It leaves food on all my dishes and glasses. I have to clean my dishes by hand and use the dishwasher as a drying rack. What about Samsung customer service, you might ask? The absolute worst customer service I have ever dealt with from any company in my life. For starters, they tried to make an appointment with a company that no longer services Samsung products. If I had not followed up with the service company, I would still be waiting for a phone call. They do not take Samsung tickets, but Samsung competence did not realize this. This was only my beginning with customer service. Promised follow up phone calls from Samsung, never happened. I will stop here before this becomes a book. I will just say that I will be without a freezer for at least two weeks, and it will be three weeks before they look at my dishwasher. My advice, keep away from all Samsung products at all cost, and as for Home Depot, I received very little help. In the future, I will give all my business to Lowes or Menards.

not so hot
Disappointed

It had been in use in our home for 21 months. Over the last two months we have noticed water accumulating under the produce drawers and freezing there. We have cleaned it out a couple times, checking to make sure that it wasn't just condensation or something spilled but it keeps coming back. I called Samsung. Warranty on everything but the closed compressor system is only 1 year. They would be glad to sell me a service program to get it fixed, but I maintain that an expensive refrigerator should not have a blocked drain that is apparently expensive to fix (whole back of the fridge needs to be disassembled) after less than 21 months. Our old SubZero had this problem as well - when it was almost 20 years old and the drain is in a place where I could clean it myself. Appliance repairs are expensive. Tread lightly with this product.