Samsung RS263TDWP 26.0 Cu. Ft. White Side-By-Side Refrigerator - Energy Star

Description

This side-by-side refrigerator features an automatic dispenser that delivers filtered ice and water at the touch of a button. The refrigerator features spill-proof shelves and ample gallon door storage to accommodate your food storage requirements. Have questions about this product? Ask Mr. Samsung, fellow shoppers and Best Buy staff. Share your answers.

Features

• LED Lighting
• 4 Glass Shelves
• Power Freeze

Customer Reviews

Good fridge, but rather costly ownership
Amazon Customer

Works well so far since we bought it 1.5 years ago. Two door bins have cracked, costing around $60 dollars. Our past refrigerators did not cost us much, each for more than 10 years of service. Those door bins were sturdy, from Wirlpool and GE.More frustrating is that we cannot buy the spare parts. One of the door bins is described as "not available from the manufacturer" across the internet, including Sears Parts. Our Sears sales man told us manufacturers were supposed to keep parts available for at least 10 years by law. Go figure.I do like the fact that the refrigerate side is not nearly as dry as the old fridges, due to the so called twin-cooing, or dual evaporator system.

Problems developing after 2 years; discovered a class action lawsuit vs. Samsung
Citizen #2025

This review is being written as a warning to consumers considering buying a Samsung refrigerator.Prior to this (over a 36 year period) we've owned 2 Kenmore fridges which were reliable and durable, and gave us long service. We bought our SAUMSUNG at a Sears scratch and dent outlet. Various manufacturer's refrigerators were available for us to choose from - we chose the Samsung based on price, features and design without researching the product since we had to replace our failing fridge quickly. Of course, buying in a hurry is always a gamble, and the house has the odds. We got a good price, but was it a good value? Read on and judge for yourself.Recently our Samsung RS263TDWP circulating fan started making a noise which sounded like it was coming in contact with something. After investigating online for known issues I was disappointed to find a class action lawsuit dated October 2010 ([...]) where the plantiff complaints describe the fan noise as a precurser to complete failure of the circulating fan, heater element and cooling coils.Specific to SAMSUNG refrigerators: the cooling coils have a heater element designed to de-ice the cooling coils from time to time. When the heater element fails the cooling coil builds up ice. If enough ice builds up it will impede the circulating fan. Once the circulating fan can no longer circulate cool air within the refrigerator the temperature rises and your food spoils.Some people had problems within weeks, others experienced problems one, two, or three years from date of purchase. I don't recall reading about anyone having the issue greater than 5 years after buying the fridge, so I would expect a life of LESS THAN 5 years for this product.Read more ›

Poor qualiity
JK

I ordered a set of stainless steel Samsung appliances from Home Depot. What a mistake! Two of the four appliances do not work. The freezer door on the refrigerator broke after two weeks. I woke up Sunday morning to find water all over my kitchen floor and the food in my freezer unthawed. The dishwasher doesn't clean the dishes. My 13 year old Kenmore cleaned ten times better. It leaves food on all my dishes and glasses. I have to clean my dishes by hand and use the dishwasher as a drying rack. What about Samsung customer service, you might ask? The absolute worst customer service I have ever dealt with from any company in my life. For starters, they tried to make an appointment with a company that no longer services Samsung products. If I had not followed up with the service company, I would still be waiting for a phone call. They do not take Samsung tickets, but Samsung competence did not realize this. This was only my beginning with customer service. Promised follow up phone calls from Samsung, never happened. I will stop here before this becomes a book. I will just say that I will be without a freezer for at least two weeks, and it will be three weeks before they look at my dishwasher. My advice, keep away from all Samsung products at all cost, and as for Home Depot, I received very little help. In the future, I will give all my business to Lowes or Menards.