Description
Refrigerators
Features
- Spill Proof Glass Shelves
- Humidity Controlled Crispers
- Cool Select Pantry
- Power Freeze/Cool
- 2-Minute Door Alarm
Customer Reviews
but now it doesn't consistently cool or freezeorlobo
Do not buy this model or brand. It has always made loud popping sounds, but now it doesn't consistently cool or freeze. Last week it started making a loud motor sound which is apparently a fan that has ice on it. The repairman said it was a design problem and it will take until 7/31 for the part to come. After looking it up today, I find there are many complaints all over the web about cooling/freezing problems, sometimes accompanied by a fan noise, with a variety of their models. It isn't just this one...but it is definitely a problem with this one. Because of what I've also seen regarding unsatisfactory customer service, continued sales of a product with a known problem and high repair bills when out of warranty, I would say that any product made by Samsung is suspect. I will never buy their products again.
Not working out of the boxSRQConsumer
I purchased this product because of ratings in Consumer Reports and because of the Samsung brand name. The French Door refrigerator was installed yesterday by two guys from Lowe's. One a trainee, the other berating the trainee. They said there might be "water on the floor". If so call them back. They said the icemaker will make ice in 12 hours. OK.24 hours later, the icemaker was still not making ice. We pulled the refrig out from the wall, there was a kink in the line. We thought that fixed the problem. Nope. We hit the reset button for 8 seconds. The "Icemaker" light is supposed to go dark. It didnt.Also, the electronic display is supposed to be 0 degrees. But it's "frozen" on -8 degrees. Called Samsung. Service people were very nice and set me up with a local "repair guy" who is coming out tomorrow to see what the problem is.Bottom line is, this supposedly well rated French Door refrig. is not performing according to the manufacturer's reputation. I'm not thrilled with what I'm experiencing with this product.
Poor qualiityJK
I ordered a set of stainless steel Samsung appliances from Home Depot. What a mistake! Two of the four appliances do not work. The freezer door on the refrigerator broke after two weeks. I woke up Sunday morning to find water all over my kitchen floor and the food in my freezer unthawed. The dishwasher doesn't clean the dishes. My 13 year old Kenmore cleaned ten times better. It leaves food on all my dishes and glasses. I have to clean my dishes by hand and use the dishwasher as a drying rack. What about Samsung customer service, you might ask? The absolute worst customer service I have ever dealt with from any company in my life. For starters, they tried to make an appointment with a company that no longer services Samsung products. If I had not followed up with the service company, I would still be waiting for a phone call. They do not take Samsung tickets, but Samsung competence did not realize this. This was only my beginning with customer service. Promised follow up phone calls from Samsung, never happened. I will stop here before this becomes a book. I will just say that I will be without a freezer for at least two weeks, and it will be three weeks before they look at my dishwasher. My advice, keep away from all Samsung products at all cost, and as for Home Depot, I received very little help. In the future, I will give all my business to Lowes or Menards.
Poor qualiityJK
I ordered a set of stainless steel Samsung appliances from Home Depot. What a mistake! Two of the four appliances do not work. The freezer door on the refrigerator broke after two weeks. I woke up Sunday morning to find water all over my kitchen floor and the food in my freezer unthawed. The dishwasher doesn't clean the dishes. My 13 year old Kenmore cleaned ten times better. It leaves food on all my dishes and glasses. I have to clean my dishes by hand and use the dishwasher as a drying rack. What about Samsung customer service, you might ask? The absolute worst customer service I have ever dealt with from any company in my life. For starters, they tried to make an appointment with a company that no longer services Samsung products. If I had not followed up with the service company, I would still be waiting for a phone call. They do not take Samsung tickets, but Samsung competence did not realize this. This was only my beginning with customer service. Promised follow up phone calls from Samsung, never happened. I will stop here before this becomes a book. I will just say that I will be without a freezer for at least two weeks, and it will be three weeks before they look at my dishwasher. My advice, keep away from all Samsung products at all cost, and as for Home Depot, I received very little help. In the future, I will give all my business to Lowes or Menards.
No comments:
Post a Comment