Tuesday, October 14, 2014

Who sells Liebherr CS1640 15.2 Cu. Ft. Gray Counter Depth Bottom Freezer Refrigerator - Energy Star






Description


Category: Refrigerators
Weight: 286 lbs.
Height: 79.56"
Width: 29.56"
Depth: 24"
Shipping Time: 4 - 6 Weeks

Features


  • Glass Shelves
  • Gallon Storage Bins
  • Dual Compressors
  • Ice Maker
  • Digital Temperature Display

Customer Reviews


2 out of 5 stars Problems/issues with Liebherr CS1640 Bottom Mount
Karen J Granger

Bought our 30" CS1640 in July 2009 from an appliance dealer in Bellevue, WA, for the same amount advertised here on Amazon. We live in an unincorporated area 32 miles east of Seattle, Wa.Likes: The height, style, overall appearance and accessibility inside the refrigerator are really great.Dislikes: The refrigerator does not "cool" to the appliance temps that USA citizens are accustomed to. Everything stored in the refrigerator spoils in half the time that the problem occurs in US-manfuactured refrigerator/freezers. The ice maker produces minimal amounts of ice; has never filled the entire ice maker bin, as US oriented refrigerator/freezers do. In addition, 2 months ago, one week to the day after the 2-year warranty expired, the interior around the bottom freezer drawer began freezing up. At first, I didn't understand what was happening, then I discovered a full layer of thick ice build-up. That's when I contacted our dealer for a service call. That's when I learned that Liebherr controls all service calls from their service center in Scottsdale, Az. And that's when I experienced perhaps the poorest customer service I've ever had with an appliance, and I've been buying appliances for 40 years. Not only did the rep inform me (without benefit of a service call to analyze the issue)that my issue would not be covered by the warranty; she referred me to (3) service providers who are not licensed and bonded as businesses in the State of Washington. When I called back to get more providers, I was told they could not help me! And I bought this refrigerator because of Liebherr's commitment to the environment, promise of excellent service, etc.Bottom Line: Had I known then what I know now, I would not have made an investment in this product.



No comments:

Post a Comment